Product Return Policy
Product Return Policy
To initiate the return process please contact us 1-800-888-4435 to determine if an item(s) can be returned. If returnable, an RMA # will be supplied to be written on the outside of the box of your item for return.
Several types of goods are exempt from being returned. There are no returns on allograft materials, sterile liquids for injection or irrigation and Rx items . We also do not accept products that are hazardous materials, or flammable liquids or gases.
The return process must be initiated within 30 days of receipt of your order.
To be eligible for a full refund**, all items must be complete in their original packaging, unopened/unused and include all spare parts, instructions, etc and in saleable condition. Instruments, handpieces, burs etc. may not be autoclaved.
Full or partial credit will be issued at our discretion upon return and inspection of the returned items:
- Any item returned within 30 days of its original receipt will be fully refunded ****
- Any item that is returned more than 30 days after delivery will be refunded less 20% of the original purchase price***
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be refunded depending on the specific circumstances of the condition of the returned item.
*** Customers are responsible for the cost of the the original shipping charge, and return shipping.
Non-Stock, Special or clearance orders items are non returnable/refundable.
Non-Stock, Special or clearance orders items are non returnable/refundable.
If your return is applicable for a refund, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
After RMA receipt, to return your product, you should mail your product to:
Sabra Dental Products
Attn: Returns RMA# _________ ( Include your RMA # here )
125 Wilbur Place Ste 170
Bohemia, NY 11716, United States.
Sabra Dental Products
Attn: Returns RMA# _________ ( Include your RMA # here )
125 Wilbur Place Ste 170
Bohemia, NY 11716, United States.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee UPS/FEDEX will get your return here reliably.